| GENERAL MEMBERSHIP ENQUIRIES |
| Question
1. |
: |
Where
can I use the Starwood Privilege membership? |
| Question 2. |
: |
How
do I join Starwood Privilege? |
| Question 3. |
: |
|
| Question 4. |
|
|
| Question 5. |
: |
What
happens if my Starwood Privilege membership is
lost or stolen? |
| Question 6. |
: |
What
is the difference between Starwood Privilege and
Starwood Preferred Guest? |
| Question 7. |
: |
|
| Question 8. |
: |
|
| Question 9. |
: |
|
| Question 10. |
: |
|
| Question 11. |
: |
Where
is Starwood Privilege not valid? |
| Question 12. |
: |
|
| Question 13. |
: |
|
| |
|
|
| HOTEL & RATE |
| Question 14. |
: |
How
do I use the Starwood Privilege accommodation
certificates? |
| Question 15. |
: |
What
is the Starwood Privilege Preferred Rate? |
| Question 16. |
: |
|
| Question 17. |
: |
What
does 5% off the Lowest Available Rate of the Day
mean? |
| Question 18. |
: |
What
is the meaning of ‘subject to space availability'?
|
| Question 19. |
: |
|
| |
|
|
| DINING & RESTAURANT |
| Question 20. |
: |
|
| Question 21. |
: |
What
if there are two Starwood Privilege members dining
at the same table? |
| Question 22. |
: |
Can
I enjoy Starwood Privilege dining benefits if
I only consume beverages? |
| Question 23. |
: |
When
and where are the Starwood Privilege dining benefits
not valid? |
| |
|
|
| |
|
|
| GENERAL MEMBERSHIP ENQUIRIES |
| Question 1. |
: |
Where can I use the Starwood
Privilege membership? |
| Answer |
: |
All participating
hotels accept the Starwood Privilege membership
card. |
| |
|
|
| |
|
|
| Question 2. |
: |
How do I join Starwood Privilege? |
| Answer |
: |
Please complete the Member
Request Form.
A Starwood Privilege representative from your
home city or country will contact you at the earliest
possible opportunity. |
| |
|
|
| |
|
|
| Question 3. |
: |
What does Starwood Privilege
membership cost and how do I arrange payment?
|
| Answer |
: |
For the membership fee in
your city or country of residence, please complete
the Member
Request Form or Contact
Us. |
| |
|
|
| |
|
|
| Question
4. |
: |
What
other benefits are available with the Starwood
Privilege programme? |
| Answer |
: |
Additional regional accommodation
benefits are also available depending on your
location and signing hotel. Participating hotels
may also provide Special Offers from time to time,
which can include additional room and dining benefits,
room upgrades, or even health and fitness offers.
|
| |
|
|
| |
|
|
| Question
5. |
: |
What happens if my Starwood
Privilege membership is lost or stolen? |
| Answer |
: |
If your Starwood Privilege
membership documents have been lost or stolen
please report the incident as soon as possible
so that the relevant membership number may be
invalidated. To report lost or stolen membership
documents please Contact
Us. |
| |
|
|
| |
|
|
| Question
6. |
|
What is the difference between
Starwood Privilege and Starwood Preferred Guest?
|
| |
|
 |
Starwood Privilege and
Starwood Preferred Guest are different
membership programmes offering different
benefits. |
| |
|
|
Starwood Privilege
rewards members with dining and accommodation
discounts in participating Starwood Hotels
& Resorts in the EAME and Asia-Pacific
region. Starwood Preferred Guest creates
a world of rewards and recognition that
transforms every experience from the ordinary
into the memorable and makes you want
to return for more. Uniting more
than 850 hotels in over 80 countries worldwide
offering you the world's most unique and
luxurious hotels any time you want to
go. No black out dates and no restrictions.
|
| |
|
|
As a Starwood Privilege member, you
can receive your dining and accommodation
benefits, AND receive Starpoints for the
undiscounted portion of every meal or
stay. |
| |
|
|
To join Starwood Privilege, please
click
here. To join Starwood Preferred Guest,
or to look for more information, please
click
here. |
|
| |
|
|
| |
|
|
| Question 7 |
: |
How
will I be recognized as a Starwood Privilege member?
|
| Answer |
: |
You will be recognized as a
member when you present your personally embossed
Starwood Privilege membership card with your signature
on the reverse side. |
| |
|
|
| |
|
|
| Question 8 |
: |
Is
the Starwood Privilege card a credit card or charge
card? |
| Answer |
: |
The membership card is neither
a credit card nor a charge card and does not offer
credit or signing privileges to members. The Starwood
Privilege membership card has no cash or redemption
value. |
| |
|
|
| |
|
|
| Question 9. |
: |
|
| Answer |
: |
The Starwood
Privilege membership card is not transferable
and may not be used for accommodation or for dining
by someone other than the member. |
| |
|
|
| |
|
|
| Question 10. |
: |
Can
I use both my Starwood Privilege and Starwood
Preferred Guest (SPG) cards at the same time?
|
| Answer |
: |
Yes, you can use your Starwood
Privilege card to receive the discount, and earn
Starpoints on the remaining portion of the bill
that is to be paid with the Starwood Preferred
Guest program.
The Starwood Privilege Preferred Rate plan is
also eligible to earn Starpoints. So when you
use the Starwood Privilege accommodation benefits,
Starpoints will be awarded for eligible charges.
|
| |
|
|
| |
|
|
| Question 11. |
: |
Where is Starwood Privilege
not valid? |
| Answer |
: |
The Starwood Privilege membership
card is not valid for room service, banquets and
conferences, nor is it accepted in non-participating
Hotels and outlets. Complimentary Bottle of Wine and
Birthday/Anniversary Cake Certificates are not valid
for take away or room service. |
| |
|
|
| |
|
|
| Question
12. |
: |
How
long is the Starwood Privilege membership valid?
|
| Answer |
: |
The membership is valid for
12 months from the date of purchase. The individual
expiry date of each membership is embossed on
the membership card. As a member, you can use
your card as often as you like in your membership
year. |
| |
|
|
| |
|
|
| Question 13. |
: |
Can
membership of Starwood Privilege be cancelled?
|
| Answer |
: |
Membership can be cancelled,
subject to the statutory right of the defined
cancellation period in your country of joining.
The whole membership package (including both membership
cards and all certificates) must be returned to
the Program Sales Office prior to cancellation.
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|
| HOTEL & RATE |
| Question 14. |
: |
How do
I use the Starwood Privilege accommodation certificates?
|
| Answer |
: |
|
Since your
accommodation certificates are subject
to advance reservation and room availability,
please make your room reservation as far
in advance as possible to avoid disappointment.
|
| |
|
|
Bookings may be
made by calling the hotel you wish to
stay at directly or through the Starwood
Customer
Call Centers .Please state your intention
to use your Starwood Privilege accommodation
certificate(s). Simply select the country
you are calling from to display the relevant
hotels and their contact numbers. click
here |
| |
|
|
Providing your reservation request
was accepted, please present the required
number of accommodation certificate(s)
upon check-in, along with your membership
card, to the relevant hotel. |
|
| |
|
|
| |
|
|
| Question 15. |
: |
What is
the Starwood Privilege Preferred Rate? |
| Answer |
: |
The Starwood Privilege Preferred
rate is always 5% off the lowest rate of the day.
This exclusive rate is just for Starwood Privilege
members year round at all Starwood Hotels
& Resorts. As long as the hotel has a vacant
room, it's yours. Full
Details |
| |
|
|
| |
|
|
| Question 16. |
: |
How
do I book the Starwood Privilege Preferred Rate?
|
| Answer |
: |
|
Bookings may be made online
or through our Starwood
Customer Call Centers by saying you
are a Starwood Privilege Member. |
| |
|
|
You are required to present your membership card
and valid ID upon check-in.
|
|
| |
|
|
| |
|
|
| Question 17. |
: |
What does
5% off the Lowest Available Rate of the Day mean?
|
| Answer |
: |
As a valued
Starwood Privilege member, you are entitled to
a further 5% off the Lowest Available Rate of
the Day when you book through a Starwood
Customer Call Centre, the Starwood
Privilege website or the hotel directly (applicable
only in participating hotels). |
| |
|
|
| |
|
|
| Question 18. |
: |
What is
the meaning of ‘subject to space availability'?
|
| Answer |
: |
The
Starwood Privilege accommodation certificates
and certificate rate are subject to space availability
and may not be valid for use through periods of
high hotel occupancy. This means that whilst every
conceivable effort will be made to honor your
request for a room at the Starwood Privilege Certificate
rate, there will be periods (i.e. peak seasons,
holiday periods, special events etc.) when it
may not be possible.
Note: The accommodation
certificates and/or rates may not be utilized
in conjunction with any discounted room rates,
special promotional rates or package rates etc.
|
| |
|
|
| |
|
|
| Question 19. |
: |
Are the Starwood Privilege
accommodation benefits valid for group bookings?
|
| Answer |
: |
The accommodation
benefit is valid for the member only; it is not
valid for group bookings. |
| |
|
Back
to Top  |
|
| |
|
|
| |
|
|
| |
|
|
| DINING BENEFITS |
| Question 20. |
: |
How
do I use the Starwood Privilege dining card? |
| Answer |
: |
|
To make
a restaurant reservation, please contact
the relevant hotel and ask for restaurant
reservations or contact your Starwood
Privilege Customer Service Office. When
making a reservation, let us know you
are a Starwood Privilege member and we
will endeavor to ensure that you receive
preferred seating. For the contact details
of each restaurant.
For details of your local Starwood Privilege
Customer
Service Office. |
| |
|
|
To take advantage of your dining benefits,
simply present the dining card to your
server after reviewing the bill/check.
The applicable discount, based on the
number of people you are dining at your
table with, will be applied and the
bill handed back to you for payment.
Also see Starwood
Privilege Dining Benefits .
|
|
| |
|
Back
to Top |
|
| |
|
|
| Question 21. |
: |
What if
there are two Starwood Privilege members dining
at the same table? |
| Answer |
: |
Only one
card per table or party is accepted, so though
members may dine together, only one of them can
use their card to obtain a benefit on the total
food bill. |
| |
|
|
| |
|
|
| Question 22. |
: |
Can I
enjoy Starwood Privilege dining benefits if I
only consume beverages? |
| Answer |
: |
The benefit
of the membership is that the Starwood Privilege
member dines free. The discount does not apply
to beverages in the restaurants. If the member
is not eating, the privileges do not prevail,
and no reduction will be given. |
| |
|
|
| |
|
|
| Question 23. |
: |
When and
where are the Starwood Privilege dining benefits
not valid? |
| Answer |
: |
The dining
benefits are not available on the following dates:
Valentine's Day, Christmas Eve, Christmas Day,
New Year's Eve, New Year's Day and other national
holidays in the local jurisdiction. Please check
when booking to ensure the dining benefit is available
on your preferred dates. The dining benefit is
not available for room service, banquets and events
held in function rooms. |
| |
|
|
